June 8, 2026: Following complaints from its subscribers living in the targeted towns in the South and surrounding areas regarding touch network outage, the company wishes to emphasize that its technical teams are working diligently to repair outages as soon as they occur and are monitoring the network around the clock.

The company would like to point out that it is operating in full coordination with and under the direct supervision of the Ministry of Telecommunications. To clarify the situation on the ground, our teams sometimes face unforeseen circumstances completely beyond their control. For the safety of our personnel, our operations are sometimes contingent upon obtaining official approval and security clearances, in accordance with the established procedures for accessing the targeted areas.

Touch reaffirms its unwavering commitment to our people in the South, particularly in the most dangerous areas, and confirms that it will spare no effort to ensure they are always connected. It also expresses its deep regret and apologies for any forced delays in repairing outages due to these exceptional circumstances beyond its control.